A large and diverse Fortune 500 organization has a unique, strong culture of caring for employees, using internal staff to manage their health and welfare (H&W) administration and customer service. However, over the years, plan design became more complex, compliance requirements grew, and technology expectations shifted. Plus, staff was being asked to manage a growing list of other business initiatives. The company engaged Curcio Webb to explore H&W outsourcing and evaluate potential administration delivery partners.

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