If you are new to outsourcing, you might not be sure how to manage your provider relationships. You don’t want to be the “helicopter” client, nor do you want to be too hands-off. You want to make sure your partners and providers are meeting their obligations, and preferably, keeping informed about their activities won’t take up all of your precious time.
Building Trusted Relationships Through Governance Policies
Building trusted relationships with your partners and providers takes time. It also helps to have the right tools in place and master a few skills we’ve learned along the way.
We can help you build governance policies and procedures, including:
Providing routine review of change orders
Negotiating better fees
Structuring steering committee meetings
Ensuring your provider is meeting their fiduciary responsibilities
Teaching you the best ways to manage your vendors
Some of these projects can provide 10x-50X return on our fees – especially in the area of change management and fee negotiation. We’ve found numerous examples of companies getting nickeled-and-dimed to death, with fees that are completely unnecessary and providing no value to anyone.